General Terms and Conditions

Subject of service

The customer shall receive, upon request by email, a draft of the individual Moscow sightseeing program from the tour operator (see example for One day Moscow private Tour). Type, volume, and price of the tour service in particular are detailed in the respective tour descriptions.

Terms of payment 

Cancellation or rebooking by customer

The customer shall have the right to withdraw at any time from the concluded contract. The cancellation and rebooking conditions will be announced separately to the customer before conclusion of the contract within the framework of the tour program specifications.

All costs incurred due to non-refundable booking fees, such as purchasing any tickets for theaters, the Kremlin Museums, train tickets Moscow – St.Petersburg, etc. shall be paid in full. All costs by any return debit to the customer’s card incurred due to non used, but online paid services, will be extra charged to the customer. Depending on the cancellation date an additional cancellation fee will be extra charged. The total cancellation fee ist limited to 100% of the total price.

If the cancellation is made earlier than 30 days before the agreed and accepted date of the tour program, the cancellation fee 39 euro per person shall be charged.

If the cancellation was made earlier than 14 days before the agreed and accepted date of the tour program, the cancellation fee in the amount of 25% of the total tour program price (minimum amount - 39 euro per person) shall be charged.

If the cancellation was made earlier than 7 days before the agreed and accepted date of the tour program, the cancellation fee in the amount of 50% of the total tour program price (minimum amount - 39 euro per person) shall be charged.

If the cancellation is made within 7 days before the agreed and accepted date of the tour program,  the customer refuses to accept the agreed tour program or does not show up for the first touring day appointment, the total amount of the tour program price shall be charged, withheld and kept as a cancellation fee. 

Rebookings are not possible unless the respective service description allows this possibility by way of exception, which should be discussed in each case with the tour operator in writing via email. The customer shall be entitled to provide a substitute participant, provided that the individual bookings and sight visits described in the tour program, allow that. 

Cancellation and rebooking fees shall be charged immediately. 

Services and prices changes by tour operator

The price increases in principle are not possible. We expressly reserved the right for prices changes if other integrated service providers (museums, hotels, restaurants) have suddenly increased their prices. In case of early booking the customer shall be immediately notified about any price changes. In addition, by currency exchange rate fluctuations we expressly reserved the right for prices changes.

The traffic situation in Moscow, street blocked during holidays or for the passage of state officials, changes in the fixed Museum admission timings may cause changes in the sequence of service.

All services are guaranteed by tour operator in the full amount. 

Amendment of the general terms and conditions and place of jurisdiction

Tour operator reserves the right to amend these general terms and conditions at any time with effect for the future. No obligation towards customer exists to notice him about it. Each agreement shall be entered under the General Terms and Conditions, which were valid at the time of conclusion of contract.

On the private web site of the tour operator (www.iwir.ru) actual version will be placed to inform a customer.

All contractual relationships under these General Terms and Conditions, as well as any relation between both parties, shall be governed by the laws of Russia. By any actions the place of jurisdiction shall be Moscow.